Reservations, Deposits and Cancellations
Charges are daily, beginning the day your pet is checked in. Check out time is 12 noon. Any checkouts before noon will not be charged for the final day. Checkouts afternoon will be charged for that day.
We request a $25 deposit at the time of your reservation, which will be deducted from your bill at check out. Pet Palace has a 5-day cancellation policy. Reservations cancelled prior to five days before your scheduled visit will receive a full refund of the deposit. During some holidays and weekends, minimum stay requirements may apply.