FAQs About Premier Pet Boarding | Pet Palace Resort


We get many questions about our services from pet owners. If you don’t find your answer here, please call us. We are always happy to help!

What are the hours of operation?


All of our locations are open Mon-Sat 7am – 7pm and Sunday 9am – 7pm. We have staff taking care of our guests 365 days a year; however, our lobby closes on major holidays. In addition, our lobby closes at 12 noon Christmas Eve and New Year’s Eve. View our Locations & Pricing page for more information.

Can my dogs stay together?


Yes, same family pets may stay together. You will receive a 30% discount for the second pet. Each additional pet will be $22.93 for dogs and $17.33 for cats.

Can I bring my own food?


We provide Iams and Eukanuba dry food. You are welcome to bring your own food from home. We recommend that you bring your pet’s food in pre-measured and pre-marked baggies.

Can I bring toys or blankets?


The comfort of your pet is our top priority. We provide blankets for each guest. You may bring a blanket or toy if you desire.

Is there a vet on-site?


We believe that no health care professional knows your dog/cat better than your own vet. If medical attention is required, we will transport your pet to your personal vet with your approval.

Can I take a tour?


We are open for tours at any time! We encourage you to tour our facility prior to your reservation

What vaccinations does my pet need?


Pets require the following vaccines:

Dogs: DHPP, Rabies, Bordetella, CIV (H3N2 & H3N8)

Cats: FVRCP, Rabies

My pet requires medication. Will Pet Palace administer them?


Yes, Pet Palace will administer medication at no extra charge. Injections need to be reviewed by management prior to your pets visit with us.

I noticed my pet was thirsty when I picked him up, did he have enough water to drink?


We check on all of our pet guests regularly to ensure they have a sufficient amount of fresh water. It is not uncommon for dogs to drink an unusual amount of water when they return home to their familiar surroundings.

How are Pet Palace Resorts superior to other dog kennels?


At all Pet Palace Resorts, premium service comes standard; and so do all the little things that make your dog extra comfortable while you’re away. Unlike other dog kennels and pet hotels, our Doggie Villas and Royal Suites offer all the comforts of home and just outside, in our Royal Courtyard, there’s plenty of room to run and play.

What services come standard at Pet Palace Resort that you won’t find at other dog kennels?


Pet Palace Resort prides itself on quality that goes above and beyond traditional dog kennels. All our Doggie Villas feature comfortable bedding, premium food, daily housekeeping service, and two potty breaks a day. Royal Suites include brass beds, televisions, and extra potty break. Some even have webcams so you can remotely check in on your pet anytime.

How are Pet Palace accommodations compared to old-time dog kennels?


Part of what sets Pet Palace Resort apart from traditional dog kennels are the spacious villas and suites at our facilities. Your dog will have room to run and play while you’re away! We also have plenty of outdoor space, and an open environment with well-trained staff.

What activities does Pet Palace Resort offer to keep my dog active and engaged?


During their stay at Pet Palace Resort, your pet will enjoy plenty of activities to stay active, such as playgroups with other dogs, or 1-on-1 time with staff.

Where is Pet Palace Resort located?


We have locations in Columbus OH, Cleveland OH, Indianapolis IN, Charlotte NC, and Pittsburgh, PA. Find contact information, pricing, and driving directions for each location on our locations page.

What type of prices do you have at Pet Palace Resort?


We offer very reasonable prices for the luxury accommodations your pet receives. With the largest indoor villas in the area, and premium services such as at least two potty breaks a day and dispensing medication included, we offer a great value for your pampered pet.  Click a location above for detailed pricing information.

How do I make my boarding reservation at Pet Palace Resort?


You can make your reservation quickly and easily with our online reservation service.

How do I contact Pet Palace Resort to learn more about the alternatives to traditional dog kennels?


Give us a call, or send us an e-mail—we’re happy to talk to you about our services, accommodations, and rates.

Simply select your applicable location from our locations page to find a phone number and email address for the location nearest you.