FAQ

We get many questions about our services from pet owners. If you don’t find your answer here, please call us. We are always happy to help!

What are the hours of operation?

A.

Our Columbus Airport, Delaware/Powell, and Hilliard locations are open 7 days a week from 7am-8pm. Our Cleveland location is open 7am – 7pm Monday – Saturday, 9am – 7pm Sunday. We have staff taking care of our guests 365 days a year; however, our lobby closes on major holidays. In addition, our lobby closes at 12 noon Christmas Eve and New Year’s Eve. View our Locations & Pricing page for more information.

Can my dogs stay together?

A.

Yes, same family pets may stay together. You will also receive a 40% discount for the second pet. Each additional pet will be $10.00 for dogs and $5.00 for cats.

Can I bring my own food?

A.

We provide Iams and Eukanuba dry food. You are welcome to bring your own food from home. We recommend that you bring your pet’s food in pre-measured and pre-marked baggies.

Can I bring toys or blankets?

A.

The comfort of your pet is our top priority. We provide blankets for each guest. You may bring a blanket or toy if you desire.

Is there a vet on-site?

A.

We believe that no health care professional knows your dog/cat better than your own vet. If medical attention is required, we will transport your pet to your personal vet with your approval.

Can I take a tour?

A.

We are open for tours at any time! We encourage you to tour our facility prior to your reservation

What vaccinations does my pet need?

A.

Dogs require the following vaccines:

  • Rabies
  • DHLPP
  • Bordetella

Cats require the following vaccines:

  • Rabies
  • FCRVP

My pet requires medication. Will Pet Palace administer them?

A.

Yes, Pet Palace will administer medication at no extra charge. Injections need to be reviewed by management prior to your pets visit with us.

I noticed my pet was thirsty when I picked him up, did he have enough water to drink?

A.

We check on all of our pet guests regularly to ensure they have a sufficient amount of fresh water. It is not uncommon for dogs to drink an unusual amount of water when they return home to their familiar surroundings.

How are Pet Palace Resorts superior to other Columbus dog kennels?

A.

At all Pet Palace Resorts, premium service comes standard; and so do all the little things that make your dog extra comfortable while you’re away. Unlike other Columbus dog kennels and pet hotels, our Doggie Villas and Royal Suites offer all the comforts of home and just outside, in our Royal Courtyard, there’s plenty of room to run and play.

What services come standard at Pet Palace Resort that you won’t find at other Columbus dog kennels?

A.

Pet Palace Resort prides itself on quality that goes above and beyond traditional dog kennels. All our Doggie Villas feature comfortable bedding, premium food, daily housekeeping service, and two potty breaks a day. Royal Suites include brass beds, televisions, and extra potty break. Some even have webcams so you can remotely check in on your pet anytime.

How are Pet Palace accommodations compared to old-time dog kennels?

A.

Part of what sets Pet Palace Resort apart from traditional dog kennels in Columbus are the spacious villas and suites at our facilities. Your dog will have room to run and play while you’re away! We also have plenty of outdoor space, and an open environment with well-trained staff.

What activities does Pet Palace Resort offer to keep my dog active and engaged?

A.

During their stay at Pet Palace Resort, your pet will enjoy plenty of activities to stay active, such as playgroups with other dogs, or 1-on-1 time with staff.

Where is Pet Palace Resort located?

A.

We have three Columbus locations and one Cleveland location. Our Columbus locations are in Hilliard at 4252 Lyman Drive, our convenient airport location at 2800 Ole Country Lane, our Powell/Lewis Center location at  7557 Gooding Boulevard in Delaware. Our Cleveland location is at 4650 Richmond Road in Warrensville Heights.

What type of prices do you have at Pet Palace Resort?

A.

We offer very reasonable prices for the luxury accommodations your pet receives. With the largest indoor villas in the area, and premium services such as at least two potty breaks a day and dispensing medication included, we offer a great value for your pampered pet.  Click a location above for detailed pricing information.

How do I make my boarding reservation at Pet Palace Resort?

A.

You can make your reservation quickly and easily with our online reservation service.

How do I contact Pet Palace Resort to learn more about the alternatives to traditional dog kennels?

A.

Give us a call, or send us an e-mail—we’re happy to talk to you about our services, accommodations, and rates.

Contact our Hilliard location by phone at 614.529.9400, or fax at 614.529.9412.

Contact our Airport location by phone at 614.471.6400, or fax 614.471.6405.

Contact our Powell/Lewis Center location by phone at 740.549.3700.

Contact our Cleveland location by phone at 216.220.4438.

 

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