4.9/5 15+ Reviews

Pet Boarding & Grooming Services in Charlotte

Keeping Your Pets Happy in a Safe, Clean Environment.

For a one-time visit or an extended stay, your pets will enjoy the spacious accommodations of our Charlotte location. Our animal-loving professionals offer plenty of attention and care. We can’t wait to meet your pets (and you)!

Location Info

About Our Pet Palace Charlotte Location

Our Charlotte Pet Palace is just 5 miles East of the Charlotte Douglas International Airport, making it a convenient stop for frequent flyers. If you need pet services near Charlotte, we’re also proud to serve dog & cat owners in Woodford Green, Dilworth, Myers Park, and other surrounding areas.

Now Hiring at Our Charlotte, North Carolina Location. Apply Today »

Phone: (704) 665- 1614

Fax: (704) 593- 6015

Hours: 7am- 7pm (Mon- Sat) 9am-7pm (Sun)


Our Services

Give Your Dog or Cat The Royal Treatment!

Pet Palace Charlotte is more than a pet boarding facility. We’re a pet resort. Your dog or cat will feel like royalty as soon as they step into their spacious townhome, villa, or suite.

Overnight & Extended Stays

Overnight & Extended Stays

If you’re leaving town for a few days or a few weeks you can customize a stay that will be perfect for your pet. Our Charlotte location is staffed with trained professionals who offer individual attention in a safe and spacious environment. We are happy to accommodate special instructions to make your pet feel right at home. Extra playtime and treats are also available to deliver the ideal experience for your pet.

Dog boarding starts at $33.75/day.
Cat boarding starts at $23.75/day.

Book a Boarding Stay!

Learn More About Our Boarding Services

Cat & Dog Daycare

Cat & Dog Daycare

Let Pet Palace Charlotte be your pet’s home when you’re away for a long day. Daycare services include plenty of attention and care from drop-off to pickup. For occasional help or everyday care, our enrichment focused daycare is the healthy approach to daycare for any dog or cat!

Dog daycare starts at $26/day.
Cat daycare starts at $13/day.


Learn More About Cat & Dog Daycare

Pet Grooming

Pet Grooming

Manage excessive shedding, get a quick trim, or pamper your pet with a bath and brush out. Visit Pet Palace Charlotte for a stand-alone grooming appointment or add professional grooming to an existing stay and we’ll get your pet show-ready. We are happy to offer a variety of grooming packages to meet your specific needs.

Grooming prices vary by breed.


Learn More About Pet Grooming

Our Benefits

We Care For Your Pet Like It’s Our Own.

Our Charlotte pet professionals have set the bar in Quality of Care, each dedicated to treating every pet like their own. Don’t trust just anyone with your pet; trust Pet Palace.

Lots of Individual Attention

Outdoor Play Area

Spacious Accommodations

24/7 Pet Safe Program

  • Daily Housekeeping Services
  • Heated & Air Conditioned Villas
  • Individual Outdoor Potty Breaks
  • Play Pools
  • Daily Behavior Charting & Health Monitoring
  • Webcam Access for Select Suites
  • Quality Bedding
  • Fresh Water & Premium Food
  • Secure & Safe Facility
  • Biggest Pet Rooms In The City
  • Daily Medications (If Needed)
  • Emergency Vet Visits*

*In the event that your pet requires medical attention, we will take your baby to your local vet. This ensures the best possible care from a trained professional who knows your pet’s history.

Meet Our Managers

Proudly Managed & Staffed By Animal Lovers.

We only hire “pet people” and train them to deliver professional care, thoughtful handling, and observant monitoring to keep your pet safe and happy. For us, this isn’t a job. It’s who we are.

“My favorite part of coming to work every day is getting to share it with a team that loves animals as much as I do and strive to provide the very best experience for every pet and their parent(s).”

Here are some facts to know about me:

  • I joined the Pet Palace team in 2019 as the Resort Manager at our Charlotte, NC location.
  • I am a lifelong animal welfare professional with over 30 years’ experience in rescue, veterinary, and non- profit shelter management.
  • I am extremely passionate about animal rescue and have two dogs of my own; a 13-year-old Miniature Bull Terrier, and a 3-year-old, special needs, Pekingese.
  • Outside of work, I enjoy photography, painting, and crafting.

Cassy is the resort manager of Pet Palace Charlotte.

“Dogs have a way of finding the people who need them and filling an emptiness we didn’t ever know we had.”
-Writer Thom Jones

Here are some facts about me:

  • I joined the Pet Palace team in 2020 as the Assistant Manager at our Charlotte, NC location.
  • I have 3 years of dog daycare management experience, specializing in dog handling, customer service, and administrative work.
  • I have 2 dogs and 1 cat: Hopper, a Jack Russell Terrier mix; Macadamia, a special needs Toy Australian Shepherd; and Ravioli, a Siamese mix.
  • My hobbies include hiking, cooking (as well as eating!), and road trips with my little family.


Loved & Trusted By Pet Owners.

  • “They take such good care of my dog Bella, I know she can be a handful with her separation anxiety and fear of the hair dryer. It’s such a friendly and light atmosphere, our questions are always answered confidently, and I always know that Bella is in loving hands while I am away.”

    Brianna, via Google

  • “Love Pet Palace! I have a rescue dog and have had trouble finding a good fit for her in the past. The staff at Pet Palace was very understanding. They have gone out of their way to make my sweet dog very comfortable. I use their daycare services as well as boarding. The facility is extremely clean and organized at all times. Definitely recommend giving them a try.”

    Carly, via Google

  • “Best place to board your dog or kitty! They make sure your pet is happy, healthy, and having the time of their life.”

    Autumn, via Google

  • “I normally don’t like to board my Maltese, but we had an emergency and needed someone to care for her. We called Pet Palace and to my surprise, the girls at the front desk were so compassionate. When we called, it was very close to their closing time. Rather than turning us away, the girls actually waited for us to arrive while we trekked across town for the drop off. The facility was clean, the people were warm and friendly and they definitely took good care of my girl.”

    Tracey, via Google

  • “Very nice staff! Even when our little pup is bad, they have the knowledge, capability, and compassion to deal with problems very well. Couldn’t be happier with our dog in their hands.”

    Jon, via Google

  • “My dog Otto stayed here for the first time over Thanksgiving. He must have played A LOT because he hasn’t moved since he’s come home he’s so exhausted! The price is similar to a lot of places in the area but the facility is new, clean, and the staff are all very friendly.”

    George, via Google

Virtual Tour

Their Wagging Tails Say It All.

Take a photo tour of our Charlotte location and meet the people who will be taking care of your fur baby. We’ve designed everything about our facility with your pet’s comfort and safety in mind.

Prefer to see it for yourself?
Stop by anytime to tour our Charlotte location!


At Pet Palace, You Customize Your Pet’s Stay.

We don’t believe in a one-size-fits-all approach. At Pet Palace Charlotte, you have the option to enhance your pet’s stay. Pay for what you want; don’t pay for what you don’t need.

*A $25 deposit is required at the time of your reservation, which will be deducted from your bill at the time of check out. Reservations canceled prior to five days before your scheduled visit will receive a full refund of the deposit.

Dogs Cats

Daycare Prices

2nd Pet *1 Pet

Boarding Prices

2nd Pet *1 Pet

*Pricing is for shared accomodations only

Grooming Prices & Extra Services

À la carte

Daycare Prices

2nd Pet *1 Pet

Boarding Prices

2nd Pet *1 Pet

*Pricing is for shared accomodations only

Grooming Prices & Extra Services


Do you have a Frequent Visitors Program?

We sure do! As a thank you to our loyal customers, we offer a FREE night of boarding after 14 nights of staying with us. You will also receive the 13th day of daycare FREE and your 7th groom will be 1/2 OFF! Ask about signing up at your next reservation.

Is there a vet on site?

We believe that no health care professional knows your dog/cat better than your own vet. If medical attention is required, we will transport your pet to your personal vet with your approval.

What vaccinations does my pet need?

Pets require the following vaccines: Dogs: DHPP, Rabies, Bordetella, CIV (H3N2 & H3N8); Cats: FVRCP, Rabies

Do you offer webcams?

Yes, we have webcams available for specific suites as an "al a carte" option to add to your reservation. Please note that not all suites have webcams available, so please contact your preferred Pet Palace location for availability.

What activities does Pet Palace offer to keep my dog active and engaged?

At Pet Palace, your pet will be engaged during their stay with playful days and peaceful nights. All of our accommodations include 3 outdoor bathroom breaks in our spacious and secure areas. We understand that all pets are different, which is why we offer an “a la carte” activity menu. If your pet needs additional time to be active, or more mental stimulation, you are welcome to add one on one playtime, playgroups, or treats and puzzles to his/her stay.

Can I bring my own food?

Yes, absolutely! We are happy to customize your pet's stay. We recommend that you bring your pet’s food in pre-measured and pre-marked baggies. We also provide Iams and Eukanuba dry food at our locations.

Book Your Pet’s Visit Today!

We’re looking forward to meeting your pet already! To get started, follow the button below to book a reservation or stop by anytime to tour our Charlotte facility.

Book Your Pet's Visit